At StepStyle Hub, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return policy to ensure you can shop with confidence.
Return Eligibility:
Returns must be initiated within 30 days from the delivery date.
Items must be in new, unused condition, with all original packaging, tags, and accessories intact.
Customized or personalized products are not eligible for return unless defective.
How to Initiate a Return:
Contact our customer support team at [email protected] or call +1 (307) 555-6427 to request a return authorization.
Provide your order number and reason for return.
Once approved, you will receive instructions and a prepaid return shipping label if applicable.
Return Shipping:
For defective or incorrect items, StepStyle Hub covers return shipping costs.
For other returns, customers are responsible for return shipping fees unless otherwise specified.
Refunds and Processing:
Refunds will be issued to the original payment method after we receive and inspect the returned item.
Please allow 7-10 business days for the refund to appear on your account.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges:
Currently, we process exchanges as returns followed by a new purchase. Please return the original item and place a new order.
Non-Returnable Items:
Gift cards
Sale or clearance items marked as final sale
Customized or personalized products (unless faulty)
If you have any questions or need assistance, our customer service team is ready to help.
Thank you for shopping with StepStyle Hub!
